IBM Watson & Sogeti/Capgemini Info Session & Happy Hour
Looking to leapfrog your competition? Come learn how Watson can help you think, act and do through innovation and disruption all while delighting your customers!
As customers become even more demanding of omni-channel and always-on support, delivering great service at an acceptable cost will become even more challenging.
Unless something changes.
Organizations around the world are enhancing customer service with AI and chatbot technology. Meeting customers on their terms, speaking their language, and helping them get the answers they need, when they need them.
Our working sessions have been custom tailored based on Greater NYC client feedback, like you and will feature real-world solutions and case studies, focusing on how AI can help simultaneously reduce support costs and increase your customer satisfaction.
Come learn, socialize and play in a fun, informative and interactive session as we kickoff the holiday season! We hope to see you there!
P.S. IBM Watson Astor Place Demo tours are available to attendees, ask us how!
1:00 – 1:10PM
Welcome and Introductions
1:10 – 2:30PM
Watson Developer Cloud (APIs, Accelerators, and Virtual Agent) by Shoeb Hosain
2:30 – 2:40PM
2:40 – 4:00PM
Watson Customer Engagement (WCE) by Burton Boucher
4:00 – 4:30PM
Sogeti Virtual Shopping Assistant and Next Steps by Lauren McSorley and Michael Moore
Capgemini AIE - NYC, 79 5th Ave, 2nd Floor, New York, New York
(Happy Hour location - TBD)