2017 Executive Summit: In Pursuit of Digital Happiness
The whole world seems just a swipe away. But with all these apparent benefits, most have not stopped to ask: does technology make people happier?
Over the last decade digital technology has pervaded every aspect of our lives. Whether it is shopping, following world events, forming an opinion, organizing our financial affairs and even helping us find our life partner; the internet with all its magical apps enhances our lives in every imaginable way.
Tremendous achievements in the field of artificial intelligence are quickly transforming organizations towards algorithmic businesses that mine every bit of data for valuable insights regarding our lives to anticipate our next move. These businesses are putting more and more emphasis on the customer journey with the intent to amplify the digital comfort of their clients. But we must realize that beyond the technological marvels and behind the digital enterprise there is always a human being, simply in pursuit of his or her desires.
Customers are taking control of their own Digital Happiness Ecosystem. Yes, buying on-line has become leisure, staying in touch with friends without social media would be a nightmare and life without a physical wallet has become so much easier. But using these services also subjects us to constant surveillance and analysis which can easily become uncomfortable and could alienate us from the modern businesses that try to serve our every need. Since the possibilities of digital are so overwhelming, people face challenges and must make difficult trade-offs.
In this arena, full of paradoxes, the happiness of the individual must be the guiding principle. Many questions arise when we think of the algorithmic enterprise becoming the guardian of their customers’ digital happiness:
- Why should you take your customers digital happiness moments as the core of your corporate strategy?
- How does your organization remain part of the digital happiness ecosystem of your customer?
- How do you guide your algorithmic business through the paradoxes of the overwhelming technological possibilities?
These are the questions that we will explore at this year’s Executive Summit. We will bring together a group of visionary thought leaders and executives from many different industries for a strategic dialogue to develop a perspective on ‘digital happiness’.
It is with great pleasure that Sogeti’s Executive Management cordially invites you to attend the Twelfth Annual Sogeti Executive Summit – US Edition that will take place in Chicago, Illinois on August 24-25, 2017.
Download our whitepaper, In Pursuit of Digital Happiness here.
For additional information check out our report on the 2016 edition of the event here.
Sorry, this event has been sold out.
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Tim Cannon is an American software developer, entrepreneur, and biohacker based in Pittsburgh, Pennsylvania. He is best known as the co-founder and Chief Information Officer of Grindhouse Wetware, a biotechnology startup company that creates technology to augment human capabilities. Cannon has spoken at conferences around the world on the topics of human enhancement, futurism, and citizen science. He currently has a radio-frequency identification(RFID) tag in his hand and magnetic implants in a finger, wrist, and tragus, causing him to be labeled a cyborg by media outlets including Business Insider, Newsweek, The Awl, and others.
Esko Kilpi explores an intellectual foundation for post-industrial work at Sitra, the Finnish Innovation Fund in Helsinki. He also shares his time with the Adianta School for Leadership and Innovation in New Delhi and his own ensemble. Esko Kilpi Company consists of a group of researchers and strategists. The focus of the group is on combining the art of interaction, the sciences of social complexity, and the design of digitally native practices. Their theoretical framework comes from sociology, relational psychology, network theory, computer science, cognitive neuroscience, and sciences of complexity. What we all want is to help create a human-centric future of work.
Andrew Keen is one of the world’s best-known and controversial commentators on the digital revolution. He is the author of three books: Cult of the Amateur, Digital Vertigo and his current international hit The Internet Is Not The Answer which the London Sunday Times acclaimed as a "powerful, frightening read" and the Washington Post called "an enormously useful primer for those of us concerned that online life isn't as shiny as our digital avatars would like us to believe".
He is executive director of the Silicon Valley innovation salonFutureCast, the host of the popular Internet chat show "Keen On", a Senior Fellow at CALinnovates, a columnist for CNN and a much acclaimed public speaker around the world.
James is a vice president and principal analyst at Forrester Research and the foremost analyst tracking and defining the power and impact of digital disruption on traditional businesses. His consumer models identify the ways consumers have embraced digital experiences and platforms, and his strategy models help companies prepare to serve those consumers. He applies this knowledge to a wide variety of industries, from consumer media to consumer technology, from financial services to retail and consumer products. In February 2013, James published his book Digital Disruption: Unleashing the Next Wave of Innovation.
Peter Leyden is an expert in new technologies and future trends who frequently gives keynote talks and works for innovative organizations out to reinvent fields. Leyden was managing editor at the original Wired Magazine, and worked at Global Business Network, the pioneering think tank on the future. He was founding director of the New Politics Institute helping reinvent politics on the Internet. Leyden currently is founder and CEO of Reinventors, a network of innovators using the new medium of group video for a series of conversations about how to reinvent America. Leyden started his career as a journalist, including as a special correspondent for Newsweek magazine in Asia. He coauthored two books on the future: The Long Boom and What’s Next.
Sandra Matz is a computational social scientist and personality researcher who studies human behavior and preferences using a combination of Big Data analytics and traditional experimental methods.
Her research aims at understanding how psychological characteristics influence real-life outcomes in a number of business-related domains (e.g. financial well-being, consumer satisfaction or team performance), with the goal of helping businesses and individuals to make better decisions.
Moran Cerf is a professor of neuroscience and business at the Kellogg School of Management and the LIJ department of Neurosurgery. Additionally, he is a visiting faculty the MIT Media Lab, and the Alfred P. Sloan screenwriting Professor at the American Film Institute.
He holds multiple patents and his work has been published in wide-circulation academic journals such as Nature and Science, as well as popular science journals such as Scientific American Mind, Wired, New Scientist and more. Additionally, his work has been portrayed in numerous media outlets such as Time, CNN, BBC, Bloomberg, NPR, MSNBC and dozens of others.
Recently, he was named one of the "40 leading professors below 40”. Most importantly, he is right handed.
Luciano Floridi is the OII’s Professor of Philosophy and Ethics of Information at the University of Oxford, where he is also the Director of the Digital Ethics Lab of the Oxford Internet Institute. Outside Oxford, he is Faculty Fellow of the Alan Turing Institute (the national institute for data science) and Chair of its Data Ethics Group; and Adjunct Professor (“Distinguished Scholar in Residence”) of the Department of Economics, American University, Washington D.C. His research concerns primarily Information and Computer Ethics (aka Digital Ethics), the Philosophy of Information, and the Philosophy of Technology. Other research interests include Epistemology, Philosophy of Logic, and the History and Philosophy of Scepticism.
Christiaan Triebert is an award-winning journalist interested in conflict and development. Besides his research, Christiaan provides worldwide training in digital forensics on behalf of Bellingcat. He has conducted fieldwork in Syria, Iraq, and Ukraine, among many other countries. He graduated from the War Studies Department at King’s College London, after obtaining two bachelors degrees in International Relations and Political Philosophy at the University of Groningen.
Based in Palo Alto, CA, Risto leads the global Idean management team, covering: design, operations, sales, marketing and finance. Idean is a global design firm that works with the world's leading companies, helping them to create long-lasting relationships with their customers, through truly enchanting and elegant experiences. The design firm which was founded in Finland in 1999.
Dan leads outbound-facing Product Management for the Database, Analytics, and Artificial Intelligence services portfolio. He also leads key strategic customer programs, including data migration with the Database Migration Service and architectural guidance through the Customer Solutions Advisory Team.
Dan joined AWS in 2017 after being President and CEO of a storage spin-out from Samsung Electronics, where he was previously an SVP in the Samsung Strategy and Innovation Center. He joined from NetApp, where he was the SVP of the Datacenter Solutions Group, a global engineering organization with high ecosystem engagement. Prior to NetApp in 2013, Dan held several GM roles at Microsoft including building their Enterprise Architecture and cloud migration programs, while leading the Cloud Strategy team in Microsoft’s Services Division. He also led Microsoft SQL Server and BizTalk Server marketing, including SQL Azure and .NET Services, and held senior leadership roles in Program Management, Business Development, and Strategy since joining in 1995.
Dan started his career developing defense-related simulations, including real-time air-combat engagement systems with pilots-in-the-loop and computer-driven aircraft. Dan has an EE degree from Gonzaga with Liberal Arts honors and a Chicago Booth MBA with Marketing and Finance concentrations.
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Thursday 24 August
State-of-the-Art Sessions 1
State-of-the-Art Sessions 2
Hans van Waayenburg, Chief Executive Officer Sogeti Group
Michiel Boreel, Chief Technology Officer Sogeti Group
Setting the Stage – The Happiness Advantage
Menno van Doorn, Research Director SogetiLabs
Pierre Hessler, Capgemini Fellow and Chairman’s delegate
Becoming obsessed by Happy Customers
James McQuivey, Principal Analyst Forrester Research
The Future of the Sharing Economy
Peter Leyden, CEO Reinvent
Industry Perspective on Digital Happiness
Dan Neault, Database, Analytics & AI, AWS
Money can Buy you Happiness
Sandra Matz, computational Social Scientist
How the Brain Works
Moran Cerf, Professor of Neuroscience
Industry Perspective on Digital Happiness
Ravesh Lala, VP Strategic Partnerships, IBM Watson
How to Fix the Future
Andrew Keen, Author and Silicon Valley commentator
End Program Day 1
Dinner at the Metropolitan Club
Transport to Hotel
Friday 25 August
Tim Cannon, Biohacker
Digital Happiness in Wealth Management
Scott David, Head of US Investment Services, T.Row Price
The Paradox of Truth
Christiaan Triebert, Journalist Bellingcat
Industry Perspective on Digital Happiness
Alex Martins, CTO Continuous Delivery, Computer Associates
Guardians of Digital Happiness
Digital Happiness and the Future of Organizations
Esko Kilpi, Managing Director Kilpi Research Group
Design for Happiness
Risto Lähdesmäki, CEO and Founder Idean
Happiness in an Onlife World
Luciano Floridi, Professor Oxford University
Why Read This Report?
Digital Happiness is rapidly becoming the new frontier of competition. Enhanced by a customer centric mindset, it is experience and emotion that are today’s differentiators. Technology empowers organizations to read these emotions, to persuade people with hyper-personalized touchpoints in response, and to directly impact their happiness. Parallel to this, the behaviors of customers and employees are shifting towards that which elevates happiness and purpose, making the prudent use of this technology even more important. The advanced state of digitization today requires a holistic approach with the ultimate question in mind: do the product, service, and organization contribute to the Digital Happiness of the customer? Is your product or service superior to those of your competitors when viewed through this lens of Digital Happiness?
In this white paper we explore two key questions. First, how does digital technology impact our individual happiness? And second, what role do organizations have to play as guardians of the happiness of their customers and employees?