All Channel Experience (ACE)

Designed primarily for retailers, our All Channel Experience (ACE) solution is based on an integrated view of the customer journey across channels including customer interaction, order management, fulfillment, and customer service.

Our services range from strategy, architecture design, mobile-web platform roadmap, and integration with a focus on consumer experience—helping you optimize your commerce site, order management, and back-end fulfillment.

The solution is designed to work in your enterprise with multiple, pre-built adaptors including:

  • Back-end ERP (SAP, Oracle EBS).
  • Order Management System (IBM Sterling, Manhattan).
  • WMS systems (Manhattan, SAP eWM).
  • CRM (Oracle Siebel, Salesforce.com).
  • PIM (SAP MDM).
  • Reporting systems (Cognos, SAP BI).
  • Tax calculation systems (Taxware, Veri-tax).
  • Payment gateways (IBM GPS, Cybersource).
  • Pattern based adaptors to integrate IBM WebSphere Commerce to Sterling OMS and Salesforce using IBM Retail Pack.

Our experts can provide you with:

  • Access to Capgemini’s robust group assets and technology understanding.
  • Access to global subject matter expertise and innovation through well invested labs and CoEs.
  • A close alliance with product vendors (IBM, SAP, Oracle, etc.) to take a solution enabling approach to implementation.
  • Deep digital expertise with proven experience including iOS and Android mobile development.

Digital has transformed our world.  And at Sogeti, IT is our business™ to help you leverage digital to transform your business—engaging your customers and empowering your employees.

Contact us to learn how IT is possible™.

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  • Joo Lee
    Joo Lee
    Vice President Digital Transformation
    -
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