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Patient Portals that Work

Recently I took my father, a US Army Vietnam Veteran, to the Veterans Administration (VA) Hospital for a minor procedure with a new doctor.

I was surprised when he thought my suggested departure time was way too early. After all, I knew we had to allow time to fill out the dreaded paperwork beforehand. I thought for sure he would not have enough time to check in. I was wrong.

 
Turns out that the VA is far ahead of the rest of the US medical industry when it comes to electronic medical records and appointment check-ins. As a civilian, every time I have to go to a doctor I have to fill out the same paperwork every time. Medical History. Insurance information. HIPAA acknowledgments. Privacy forms.

As I fill out these papers by hand I always wonder why they can’t be electronic. [...]

 

To read the whole post and interact, please visit the SogetiLabs blog: Patient Portals that Work

Susan Thayer
Susan Thayer
Consultant | CRM & Marketing Expert | Speaker | Salesforce User Group Leader | Salesforce MVP
+1 937-291-8100
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