World InsurTech Report 2020

The World InsurTech Report 2020 from Capgemini and Efma explores the changing business dynamics of the insurance industry – from the global pandemic underscoring the need for business resilience to BigTechs setting new standards for customer experience. The report highlights the need for insurers to adopt a new mindset and collaborate with ecosystem partners to innovate and build new capabilities that meet the digital needs of customers.

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World InsurTech Report 2020 Webcast

Join us on September 24 for an exclusive presentation on the World InsurTech Report 2020 by Capgemini and Efma. Learn how COVID-19 and customer-centric BigTechs are impacting insurers’ new customer acquisition and retention, find out the key areas and new capabilities that insurers must focus on to meet rapidly evolving customer expectations, hear about State Auto and Shift Technology’s views on the critical focus areas for the insurance industry today, and see how Capgemini can help insurers undergo the necessary transformation.

COVID-19 and its impact

COVID-19 has accelerated the pace of evolution of business dynamics and poses multiple challenges to industry players. As the global pandemic tests the businesses for resilience, BigTechs set new standards for customer experience.

How will insurers ante up?

The capabilities of yesterday are not sufficient to be successful in today’s competitive landscape. Thus, insurance industry players are increasingly collaborating at scale with ecosystem partners to adopt best practices and quickly acquire the required capabilities.

Achieving a golden mean

In response to changing business needs, we drilled down to determine which capabilities can help insurance industry players work more effectively across high-impact focus areas. We also explored when and how to acquire the capabilities.

Industry requires a new mindset

An evolving industry landscape requires fresh thinking and a data-driven mindset. Successful players will be the ones with a new mindset – able to react nimbly to change by staying a few steps ahead of trends and preparing for the unexpected.


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