World Quality Report

World Quality Report 2016-2017

Digital transformation continues to drive IT strategy, putting increasing pressure on quality assurance and testing to deliver customer value and competitiveness

Paris, 14 September 2016 – Capgemini, a global leader in consulting, technology and outsourcing services and Sogeti, its Technology and Engineering Services subsidiary,today released the World Quality Report 2016,published in conjunction with Hewlett Packard Enterprise (HPE), which examines the state of application quality and testing practices across multiple industries and 32 countries. The report reveals that despite 85% claiming that IoT products are a part of their business operations, over two thirds (68%) of organizations in which IoT plays a role, do not currently have a test strategy for this specific aspect of IT.  

Organizations under pressure to deploy new digital products and services are finding it tough to strike a balance between quality and speed of development, particularly when it comes to deploying Internet of Things (IoT) technology. This year’s share of the IT budget devoted to quality assurance (QA) and Testing has dropped to 31% after a significant and worrying increase from 18% to 35% during the preceding four years. Despite this year’s reduction, there is an overall prediction that spending will increase to 40% in 2019.   

Intelligence-led QA and Testing will help drive efficiency and keep costs down 

This year’s World Quality Report finds that many companies are turning to machine-based intelligence to help cut costs and drive efficiency across the organization. The growing adoption of digital technologies is consuming large amounts of budget and businesses are finding it challenging to balance innovation with cost, with 48% failing to meet the contrasting demands of handling multiple test environments. To combat this, the report calls for greater investment in intelligence-driven QA to identify and predict quality issues before they occur. 

Agile and DevOps continue to grow in adoption

This year’s report also reveals an increase in the adoption of agile testing methodologies and DevOps to help businesses roll out new products and services at greater speed. However, 44% of businesses are reluctant to include testing teams in the initial planning phase believing it will inhibit release speed, inadvertently putting the security of the business at risk. The report finds that DevOps implementation challenges go far beyond issues with QA and businesses risk isolating the benefits of DevOps if they are unable to break down business silos. In a bid to balance the additional costs of these new technologies, 40% of businesses are adopting predictive analytics in order to automate as much of the testing pipeline as possible. 

Hans van Waayenburg, Member of the Group Executive Committee and Leader of the Testing Global Service Line, Capgemini Group said: “This year’s World Quality Report shows an increasing need for businesses to take a mature, strategic approach when it comes to quality assurance and testing. Digital transformation provides a huge opportunity for growth, but this can only be realized if customer and other stakeholder engagement is actively enhanced. Organizations must be proactive in breaking down silos between business, development, quality and operations, and use agile and DevOps to focus on customer value and business relevance. To retain a competitive edge, QA and Test organizations must move towards test ecosystem automation, predictive analytics and intelligence-led quality assurance and testing, so that they are able to ensure business outcomes.”

“With software driving our interactions and relationships, the focus of testing has pivoted toward the complete user experience,” explained Raffi Margaliot, Senior Vice President and General Manager, Applications Delivery Management, HPE Software. “This year’s report highlights that security, customer experience and quality are more important than ever. These elements are the underpinnings to ensure organizations can achieve the speed, quality and scale needed to succeed.”  

As the Internet of Things takes an increasingly important role in business operations, every enterprise must adopt a risk-based test strategy that creates a secure test ecosystem. To do this the report recommends that, businesses invest in as-a-service solutions for testing environment management, data management and test execution, as well as higher overall levels of engineering in their testing teams in order to maintain their system integrity and help boost innovation. 

Research methodology

The World Quality Report, which this year interviewed 1,600 respondents from 32 countries, is the only global report analyzing application quality and testing trends. It has been produced annually since 2009. Now in its 8th edition, the 2016 report adopted data collection through computer aided telephone interviews. Based on analysis of six respondent groups: CIO, VP Application, IT Director, QA/Testing Manager, CDO/CMO, and CTO/Product Head, the report surveyed respondents from across the globe through quantitative interviews followed by qualitative deep-dive discussions.

Further information

To download a full copy of the World Quality Report 2016 go to or

About Capgemini

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion.

Visit us at People matter, results count.

About Sogeti

Sogeti is a leading provider of technology and engineering services. Sogeti delivers solutions that enable digital transformation and offers cutting-edge expertise in Digital Assurance & Testing, Cloud, Cybersecurity, Digital Manufacturing and emerging technologies. Sogeti combines agility and speed of implementation with strong technology supplier partnerships, world class methodologies and its global delivery model, Rightshore®. Sogeti brings together more than 25,000 professionals in 13 countries, based in over 100 locations in Europe, USA and India. Sogeti is a wholly-owned subsidiary of Capgemini SE, listed on the Paris Stock Exchange. 

Rightshore® is a trademark belonging to Capgemini

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  • Therese Sinter
    Therese Sinter
    Nordic Marketing & Communications Director
    +46 70 361 46 21
  • Sam Connatty
    Sam Connatty
    ‎Global PR Lead at Capgemini
    +44 870 904 3601
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