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| IT Service Management Solutions |
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| IT customers are expecting high levels of service at competitive prices. In addition, CIOs constantly look for ways to reduce the maintenance burden of infrastructure and applications in order to free up money for new investments. To “win” in this game, many IT organizations are adopting Service Management practices, principles and standards, such as ITIL. However, most IT organizations don’t know how to realize the benefits of Service Management and still struggle with basic processes such as incident and change management. |
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| Our IT Service Management solutions help you focus on the essentials to gain real business benefits such as: |
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Reducing the cost of operations |
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Increasing the quality of IT service |
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Improving user satisfaction |
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Ensuring compliance and governance |
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| Sogeti provides the services you need to help you get started with Service Management, or dramatically increase the return of existing efforts, including: |
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ITSM assessment and on-going audits of key ITSM processes |
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Service definition and service catalogue implementation |
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Change and configuration management implementation |
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ITSM roles and governance implementation, including success metrics and reporting |
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