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Home  How We Work Client Satisfaction - OTACE |
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| On Time and at Client Expectations |
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| At Sogeti, we are passionate about providing you with exceptional service and the industry’s best solutions to help you meet your business goals. |
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| To ensure your complete satisfaction, we use a thorough proprietary client satisfaction tracking process called OTACE®. It stands for On Time and at Client Expectations and it’s how we ultimately measure our success. |
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| We know that effective and constant communication is the key to ensuring your projects are completed smoothly and to your satisfaction. To make sure we clearly understand your needs and objectives, we work closely with you to carefully identify all of your delivery expectations and requirements before each project. With these documented, you then have the opportunity to rate our performance throughout the engagement—providing us with valuable feedback and allowing us to quickly address any issues or challenges. |
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| And unlike other providers, we understand that this process cannot just happen before and after each project. That’s why with OTACE, we meet with you frequently throughout your project to check on our performance and to make sure you are completely satisfied. |
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