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Success Stories
 
 
Developing a dynamic n-tier architected web portal with an integrated call center for a benefits company
 
 

Situation
The client wished to develop a benefits portal that would continue to process the 100 employers serviced while allowing reselling of the portal to other service providers for their employers.

 
 
Solution
The solution was to create a dynamic n-tier architected web portal application. The design is modular and dynamic to fit each of the clients 100 employers. The portal included 75 benefits for employers to choose from, helpful benefit tips and tools, and relevant streaming news articles incorporated from a syndicated content provider. The first task was to design and build a complete information architecture scheme and supporting technical architecture. A prototype using these concepts was constructed. After the user community reviewed it, their comments were incorporated. Next, the technical architecture was finalized. The modules were coded and database populated. The portal was tested and moved to production. In order to meet the overall client schedule, the entire effort needed to be competed in three months.
 
 

Benefits
This service includes a benefits portal for employees to enroll online with an integrated call center for assistance and the back-office administration of interfacing with benefit providers. The project goal was accomplished on time.

 
 
 
 
   
 
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