Each 'Operation Unit' at Sogeti identifies a representative to participate in the methodology steering committee and supports the ongoing implementation, monitoring and improvement of the Sogeti international quality system.
Deployment plans are continuously implemented at the unit levels to ensure communication and distribution to all employees. Related documentation is contained and accessible on the Sogeti knowledge repository and freely available through other media. Each unit provides first line support.
The training of all employees on Sogeti's methodology is mandatory - newcomers, for example, are given systematic instruction. Additional training may be delivered for specific or new components. Training materials must be reviewed and approved by the appropriate authority.
For all responsibility engagements, the Engagement Manager understands the expectations and constraints imposed by the client, selects and implements the appropriate methodology processes. These processes are used as a basis upon which to build the work breakdown structures and plans. If the client imposes some other process or a customized process is required, the Engagement Manager documents the deviation in the Quality Plan, stating the scope, reason and description of the deviation. The Engagement Manager obtains an approval for this deviation from the appropriate Sogeti authority.
Continuous contributions and enhancements to Sogeti's methodology through the submission of best practices, templates and examples along with periodic top management reviews help the methodology to be equipped to handle potential business challenges and encourage a sustained process innovation & standardization. |